Deliveries and Returns
15% off all orders over £100
The company will aim to deliver the products in accordance with the customer’s order. The customer’s delivery options, and the prices for them, are set out in the company’s web site and will be notified to the customer at the time of placing the order. Delivery will be made to the address specified within the customer’s order.
The company will not be liable for the consequences of any delay in delivery, however occasioned, but every effort to achieve them will be made.
If any delivery is late, the customer must notify the company and the company will try to determine if the product has been delivered and/or when it is expected to be delivered. The company will, at its discretion, refund the total delivery charge to the customer or if a revised delivery time is not acceptable offer an alternative delivery option. These are the customer’s exclusive remedies for late delivery.
Returns and Cancellations
The company reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to the company within 7 days of receipt of the goods.
No reasonable request to cancel the order will be refused by the company.
The company reserves the right to charge a handling fee of up to 25% of the invoice amount if the goods have already been despatched.
Damage or Faulty Products
It is the customer’s responsibility to inspect the goods promptly on arrival.
Any defect in the product that is apparent on reasonable examination must be made within 4 days of receipt. In this case, the company will, at it’s discretion, replace the product free of charge and delivery costs or refund the purchase price.